Last Updated - July 2025
MUELLA (we, our, or ''us'' ) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (www.muella.com) and purchase photography or related products through our online store.
1. Information We Collect
We collect the following types of personal data when you interact with us:
Personal Information : Name, Email address, shipping address, phone number and payment details.
Transaction Information: Details of your purchases and payment method( note: payment details are processed via secure third party providers and are not stored by us).
Marketing Preferences : Your preferences if you opt into our newsletter or promotional communications.
Technical Data: IP address, browser type, device information, pages visited, and cookies.
2. How we use your information
We use your information to:
Fulfil and Deliver your orders
Provide Customer support
Process Payments securely
Send order updates and marketing communications ( if you opt in)
Improve our website , user experience, and product offerings
Comply with legal obligations
3. Sharing your Infirmation
We do not share your data. We may share your information with:
Payment Processors to process your transations
Shipping providers to deliver your products
Email Marketing platforms if you subscribe to our newsletter
Website Analytics tools for site performance and marketing insight
Legal Authorities when required to comply with the law
4. Cookies and Tracking Technologies
We use cookies and similar technology to enhance your browsing experience, track usage and improve our website. You can adjust your browser settings to refuse or delete cookies, although this might affect some site functionality.
5. Marketing Communications
You can opt in to receive emails about new photographs, exclusive offers, and updates. You can unsubscribe at any time by clicking the link in any of our emails or contacting us directly.
6. Data Retention
We retain your data only as long as necessary for the purposes stated in this policy or to comply with legal, accounting, or reporting obligations.
7. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data
Object to or restrict our use of your data
Withdraw consent ( where processing is based on consent)
Lodge a complaint with your local data protection authority